We offer a wide range of services for your pet to help them live a healthy, long life. In order to provide optimal care for your pet, we operate by scheduled appointments. We make every effort to run on schedule with minimal delays. When delays are encountered, we aim to keep you informed as to when your pet will be seen. First time clients are asked to arrive 10 minutes prior to your appointment time, to fill out any necessary forms. Consider having any previous records faxed to us from previous veterinarians or referral hospitals well in advance of your visit.
All patients must be on a leash or in a carrier when they are brought into the hospital. This is to protect your pet and our other patients.
Patients who have potentially life threatening emergency situations will always be given top priority, which is why occasional appointment delay may be encountered. We ask for your understanding if and when these unexpected delays are encountered. If your pet has an emergency at any time and you are unable to reach us, contact an emergency facility nearest to you.
Every effort is made to return calls in a reasonable time frame. Our doctors many times are busy seeing emergencies, patients, or are in surgery and cannot be called away for a phone call. They will kindly return your call when they are available. In the meantime, please call to schedule an appointment if there is an immediate concern about your pet’s health.
We have a doctor on call after regular business hours to answer URGENT medical questions. This service is available to our active clients. Please call our office number and leave a message with your phone number and the doctor will call you as soon as possible. Remember to call from an unblocked phone otherwise the doctor may not be able to return your call. If your pet is having a medical emergency, that cannot wait, please take your pet to the nearest emergency hospital. For all NON-URGENT calls, such as medication refills, boarding, scheduling or cancelling appointments, etc., please call the office during regular business hours and speak with a receptionist.
Clients who arrive more than 15 minutes late for their appointment may be asked to reschedule. In some cases, you can be seen in between other appointments, but there may be a significant wait time which we will try to estimate for you.
We do not accept checks from new clients or clients we have not seen in over 2 years. If a check is returned for insufficient funds, stopped payment or a closed/ frozen account a bank fee of $40 will be assessed.
In order to avoid a minimum $25 no-show fee, please cancel or reschedule your appointment and grooming appointment at last 24 hours in advance. Appointments cancelled less than 24 hours in advance may incur a no-show fee at our discretion.
Deposits are required for all surgeries, medical procedures, multiple appointments and are non-refundable if appointment is not canceled at least 24 hours in advance.
Deposits for boarding are also required to secure your reservation and are nonrefundable if reservation is not canceled 72 hours before arrival date. Pre-payment for boarding is required if picking up pet during non-business hours.
In order to give our clients our utmost attention and care, we do not fax, call, email or mail to clients, pharmacies or on- line pharmacies, no exceptions.
If requested, a prescription for your pet will be provided, but we do require 72 business hours and it must be picked up at the office. To avoid any delays, we advise our clients that if their pet is on medication long term, please request the Rx when in for your pet’s visit.
Upon request, will gladly provide you with a copy of your records. A medical release form must be filled out and returned to our office before the records can be released. This is to ensure the safety of both you and your pet’s information. A copy of your records will be ready within 72 business hours. There is a $15 fee for copies picked up at our office and a $25 for copies that need to be mailed or faxed. We do not email records.
As a token of our appreciation for our loyal clients we have introduced a loyalty reward program. In order to be eligible for our loyalty program, payment MUST be paid in full at the time services are rendered.
One of the most important criteria for the delivery of veterinary medical care from veterinarians and staff members at our office is a mutually polite, effective, comfortable and open avenue for communication. Additionally, shared confidence between client, doctor and staff is an essential component of an effective, respectful veterinarian-client-patient relationship.